DocsPlus works on Windows and Mac computers.

• Windows specifications: Windows 11.
• Mac specifications: Sequoia (15) or newer.

• iPad specifications: iPadOS 17 or newer.
• Chromebook specifications: Chrome OS 86 or newer, with Google Drive enabled

DocsPlus is used in thousands of schools around the world to develop students’ literacy skills, raise writing attainment and enjoyment, and help learners work more independently. We have a number of success stories and reviews available to read here.

Many schools are using a combination of devices to support their learners. You can install DocsPlus licenses on your Windows/Mac machines and download the DocsPlus app on your iPads and Chromebooks.

The licensing for DocsPlus (Win/Mac) and the DocsPlus app for iPad is per device. DocsPlus Chromebook licenses are per user.

Our subscriptions already include staff licenses. The Flexi-subscription can be installed on all compatible staff devices, and the one-to-one support subscription includes one license for the pupil and one for their supporting adult.

All our DocsPlus subscriptions are for three years.

You will receive an email from us with all the details on how to register and activate your subscription. We will send this email to your subscription manager (please note that you can have multiple subscription managers). If you are unable to find this email, please call us and we can resend this information to you.

After you register your subscription, you can start this at any point within the first month. After the first month has lapsed, your subscription will start automatically.

Yes – you can manage your licenses, including transferring them to different devices, via the DocsPlus Subscription Management system. Full details on this process can be found here.

The Flexi-subscription enables you to install DocsPlus on all of your school computers and have the DocsPlus app on all your iPads and/or Chromebooks. The Flexi-subscription also includes home access for your students, teachers and teaching assistants.

The One-to-One Support subscription gives you one installation of DocsPlus for the student and a companion license for the staff member supporting their learning to have access to the program. This could be a license for DocsPlus (Windows/Mac), or the DocsPlus App (iPad/Chromebook) - choose whichever combination fits best with your school’s device provision.

DocsPlus can be used to support students who require the following additional access arrangements for exams:

• word processor
• reader
• scribe

DocsPlus’ ‘Exam Mode’ can be easily customised for various student scenarios. To find out more about using DocsPlus in exams, including frequently asked questions, click here.

Absolutely – we will then invoice the school when we email over the license keys and installation information.

No – during your subscription period you will be provided with free technical support and any updates will also be provided free of charge.

We have chosen to make DocsPlus a three-year subscription rather than a one-year subscription because we know that schools need reassurance that any provision they invest in for their students will be available to them for the next few years, without having to worry about whether there will be enough to cover it in next year’s budget! The three-year subscription provides schools with the time they need to effectively set-up, install and implement DocsPlus, and ensures that they benefit from all the exciting new updates and additions we plan to release during this period.

We do however have the option of a 3-part payment, enabling you to pay for a DocsPlus subscription in three annual instalments. Please contact us if you would like more details.

Yes, we can put together a bespoke price for schools in your Trust. Contact us with details of the subscription you require and the number of schools in your Trust. We can also talk to you about Clicker, our child-friendly word processor for primary schools.

No, our subscriptions are provided on a ‘per school’ basis. If you are designated as separate schools (meaning that each school has a unique DfES/SEED number), then each school needs its own subscription.

When you resubscribe, we simply add the three years to your current subscription. This means you can re-subscribe at any time to take advantage of the early bird discount.

DocsPlus is a three-year subscription so will end three years after purchase. If you are unsure of when your subscription ends, just contact us on renewals@cricksoft.com and we will be able to let you know your subscription end date.

In the final year of your subscription, we will be in touch to talk to you about renewing. We know how hectic things can be at school, and so for your convenience we will automatically renew your subscription if we have not been able to speak to you. This will ensure that those students who rely on the software to support their learning will not have their access interrupted. If you would like to cancel the subscription, or make a change to it, please contact us.

Around 6 months before your subscription ends, we will contact you via email to remind you of your upcoming renewal date and the renewal discount we can offer.

To change the subscription manager, please contact support with your organisation name, organisation postcode, full name and Google address/Apple ID of the person(s) you wish to add/remove.

You will need to request home user licenses via your the Subscription Management system. This is a straightforward process - see the support article here.

Yes – your subscription enables parents and teaching staff to use DocsPlus on their home devices. If that device is a Windows/Mac computer, you can provide them with the installation instructions for DocsPlus. If they are using an iPad or Chromebook, they can use the DocsPlus app.

There are a variety of ways to share DocsPlus resources and documents. Take a look at our training tutorials here to help you save, share and print your resources.

Yes – parents can purchase a home user subscription for DocsPlus, which is the same as the school’s version of the software but offered at a discounted price. The home user subscription gives you up to two installations of DocsPlus on your home devices - this could be two licenses for DocsPlus (Windows/Mac), two licenses for the DocsPlus app (iPad/Chromebook), or one of each – choose whichever combination works best for you.

Please contact us if you’d like to find out more about the DocsPlus home user subscription or place an order.

No. Although DocsPlus is widely used to support learners with special needs, it is also used and sold as a product for children without disabilities, and therefore does not qualify for VAT exemption.

We have an extensive range of free training materials available on our website, including tutorials, public training webinars, on-demand bespoke webinars and a comprehensive user guide. This can all be accessed here.

Yes, we can provide in-school and online sessions. If you would like a bespoke training session for your staff, further details can be found here. The DocsPlus Flexi-subscription includes unlimited online training sessions during your subscription.

In DocsPlus or the DocsPlus app, go to Explorer and select LearningGrids (Internet connection required).

You can share files across your network or use your preferred cloud service such as Dropbox, Google Drive or OneDrive. DocsPlus files are fully compatible across Windows, Mac, iPad and Chromebook.

See these training resources to find out more.