This privacy policy sets out how Crick Software uses and protects any information that you provide us with when using any of our websites, our apps or our computer software.
Crick Software is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.
This policy ensures Crick Software:
Crick Software may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy incorporates changes due to the General Data Protection Regulations (EU GDPR) 2018 and the UK GDPR 2021. These regulations give companies six lawful reasons for processing your data. These are:
Additionally, we may collect the following information:
We require this information to understand your needs and provide you with a better service. We are processing this data through “legitimate interest” when:
We do not collect data in any of our products. Our applications are installed onto client computers and users’ work is saved locally, except in network installation where it is saved to a shared folder on your server. You will specify the shared folder during the installation process.
The iPad apps are downloaded via the Apple App Store and all information about who the app belongs to is linked to your Apple ID and is held by Apple. Our apps do not collect or share information.
The Chromebook apps use your Google ID and Google domain to install. We collect your Google email address as your unique identifier. This address is used to determine the status of your current license.
User settings
We use cookies, local storage and your Google™ account to store user’s settings.
Students and personally identifiable information
The only pupil information that we store is the student’s email address and basic profile info. This is required to confirm that they are a licensed user.
Required permissions
Applications that integrate with a Chrome or a Google account must declare their intent by requesting permissions. These permissions to your browser and account must be granted in order to integrate with Chrome and Google accounts. Below is a list of these permissions and why they are required. At no time will Crick Software request or have access to your Google account password.
You can revoke these permissions at any time on your Google Account Permissions page, however if you do this, the Crick Chromebook apps will cease to work.
Data Privacy and Ownership
Crick Software employees will only access content on our servers to manage licensing for the Chromebook apps. The customer information visible to Crick Software employees is:
This information is used and displayed in http://apps.cricksoft.com to make it simpler for a school to manage their subscriptions and decide which users to add or remove.
We will delete your email address and basic profile info after 2 years of not using our service.
Crick Software Inc. Does not own any pupil data and the data collected is for licensing purposes only. This data is owned by the user and can be requested for deletion at any time.
Disclosing your information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy unless we are legally required to do so by law.
Scanning content
We do not scan any content. Our systems are not designed to associate personal information with your activities.
Personal information protection
Our sites have security measures in place to protect the loss, misuse and alteration of the information under our control. These measures include the use of secure servers to collect the information, encrypted databases, storage of the information in non-public areas of the servers, and other measures as deemed reasonable and necessary. In addition, once a subscription has expired for more than 24 months, the pupil personal information is deleted from our records.
Access to pupil Personal Information
The only pupil information that we store is the student’s email address and basic profile info. This is required to confirm that they are a licensed user. If you would like to see what information we hold for you, a pupil or your child with a live subscription to our apps, email Chrome@cricksoft.com. We will first need to check that we have enough information to be sure of your identity. If we have any reason to doubt your identity, we will request official confirmation.
We will respond to you within 30 calendar days to provide you with the information. There will be no charge for complying with an access request for pupil personal information.
Once a subscription has expired for more than 24 months, the pupil personal information is deleted from our records.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. See our data breach and incident response policies.
We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt the transmission of data on pages where you are required to provide payment information. However, it’s important to note that no security or encryption method can be guaranteed to protect information from hackers or human error. Information we collect may be stored or processed on computers located in any country where we do business.
You may choose to restrict the collection or use of your personal information in the following ways:
As someone we hold data about, you are a Crick Software “Data Subject.” You have the right to object about the processing of data and the right to be forgotten. You can do this by accessing the data that we hold about you under the EU GDPR and UK GDPR legislation. This is a Subject Access Request.
To request details on the information we hold about you, please write to Crick Software Ltd, Crick House, Boarden Close, Moulton Park, Northampton NN3 6LF or email us on info@cricksoft.com. We will first check that we have enough information to be sure of your identity. If we have any reason to doubt your identity, we will request official confirmation. If you are a relative/representative of the individual concerned, then you must supply the individual’s consent for the release of their personal data. We will respond to you within 30 calendar days to provide you with the information. There will be no charge for complying with an SAR unless the request is ‘manifestly unfounded or excessive.’ If a request is ‘manifestly unfounded or excessive’ a fee can be charged, or we can refuse to respond.
Under the EU GDPR and UK GDPR regulations you have the right to erasure. Where possible and practicable we will ensure that data is removed, and no new data is collected or stored. However, the right to erasure does not provide an absolute right to be forgotten and we can refuse to comply with a request for any of the following reasons:
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. If we agree that the information is inaccurate, we will correct it and where practicable, destroy the inaccurate information. We will consider informing any relevant third party of the correction. If we do not agree or feel unable to decide whether the information is inaccurate, we will make a note of the alleged error and keep this on file.
A cookie is a small file which asks permission to be placed on your computer. Essential cookies are strictly necessary for the proper functioning of this website. Without these cookies, this website would not work properly. For example they are used when you sign in, to store your preferences, remember the contents of your shopping cart, and improve the performance and security of our website. At any time, you can manage your cookie preferences to control whether you accept cookies that are used for performance and analytics, or advertising and targeting.
This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyse how users use the site. To learn more about Google Analytics security and privacy principles, please see: https://support.google.com/analytics/answer/6004245
This cookie is placed by Facebook. It enables Crick Software to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables Crick Software to see how our users move between devices when accessing the Crick Software website and Facebook and to analyse which content a user has viewed and interacted with on our website. To learn more about the Facebook Pixel, please see: https://en-gb.facebook.com/business/help/651294705016616
This website uses Dynamics 365 Marketing to enable us to analyse the success of marketing campaigns, and target users based on data such as their page visits and interactions.
This website uses Microsoft Clarity to help us understand how you use and interact with the website. Microsoft Clarity also uses cookies for advertising purposes. View a list of the cookies Microsoft Clarity uses.
This website uses Live Chat, a web chat service provided by Social Intents. It enables website visitors to easily start a text-based chat directly with Crick Software staff, without needing to submit personal details or create an account. For Social Intents' privacy policy, please see: https://www.socialintents.com/privacy.html
Our websites may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
We regularly review our compliance with our Privacy Policy. If we receive a formal written complaint, we will follow this up promptly and contact the person who made the complaint for further information. If Crick Software were to contract with future companies, we have a commitment to only do so with those that are consistent with our principles and policies including successor entities.
Crick Software may change this policy for teachers and educators from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. For pupil PII; if a change is made this will be flagged up in the new policy and terms and conditions, which they will have to consent to.
As an organisation that processes personal data, Crick Software must ensure appropriate measures are in place to protect against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. The General Data Protection Regulation specifies that all breaches (except those ‘unlikely to result in a risk to the rights and freedoms of natural persons') should be reported to the Information Commissioner. In the event of a data breach or an information security incident, it is important that appropriate actions are taken to promptly report the breach to the Data Protection Team who will manage the incident and minimise associated risks. This procedure is designed to set out the process that should be followed to ensure a consistent and effective approach is in place for managing a data breach and ensure that:
Despite explicit guidelines for securing confidential electronic data, breaches can still occur. At such times, it is important that Crick Software respond as quickly as possible. Computer thefts or loss should be reported immediately to line manager. Steps that we will take in the event of a data security breach are as follows:
Based on the assessments above, the Data Protection Team will decide whether the breach incident needs to be reported to the ICO or the data subjects. Either way, the breach will need to be added to the breach log to include the following points:
Following a data security breach, Crick Software will:
For more information regarding our security practices, please feel free to contact us at support@cricksoft.com, and we will provide additional details upon request.