Why doesn’t the app launch on my Chromebook?

When opening the app from your Taskbar, Desktop or Launcher, nothing happens.

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Please update your Chrome OS to the latest version:

1. Sign into your Chromebook.
2. At the bottom right, select the time and then Settings.
3. At the bottom left, select About ChromeOS.
4. Click Check for updates.
   • If this option isn’t available, your Chromebook may be up to date.
5. If an update is available, it will say Updating your device. Once it reaches 100%, restart the Chromebook so it can finish.

If your Chrome OS Version is lower than 86, but it says Your Chrome device is up to date when you try to update:

• A Google Domain setting or technical problem may be preventing the update. For troubleshooting advice, visit:
  https://support.google.com/chrome/a/answer/6238906.
• Your Chromebook may be past its End of Life date and no longer receiving updates. To check your Chromebook's End of Life date, visit:
  https://support.google.com/chrome/a/answer/6220366.

If you're confident that you're running the latest Chrome OS, but the app still doesn't launch, please contact Support.